Privacy Policy

Effective Date: 19 June 2025

This Privacy Policy explains how TBP Blocked Drains and Stormwater (“we”, “our”, or “us”) collects, uses, stores, and discloses your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who We Are

Our website address is: https://washingmachinerentals.com.au
We provide blocked drain, stormwater, pipe relining, gutter replacement, and related plumbing services across Greater Brisbane.

2. What Information We Collect

We may collect and hold the following types of personal information:

Your name
Contact details (email, phone number, address)
Service-related details (property address, job history)
Payment information (invoices, transaction records)
IP address, browser type, and other device-related information
Any other information you voluntarily provide via forms, email, or phone

3. How We Collect Your Information

We collect personal information when you:

Submit an enquiry or service request via our website
Contact us by phone, email, or social media
Use our services and interact with our team
Visit our website (via cookies or analytics tools)

4. Why We Collect Your Information

We collect your personal information to:

Respond to enquiries and provide services
Issue invoices and process payments
Maintain service records and job histories
Improve our website, marketing, and customer experience
Comply with legal obligations

5. How We Store and Protect Your Information

Your personal information is stored securely using physical, electronic, and managerial safeguards. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, or disclosure.

6. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information to:

Trusted third-party service providers (e.g., IT support, payment processors)
Contractors or technicians working on your service request
Legal or regulatory authorities when required by law

7. Cookies and Website Tracking

Our website may use cookies, tracking tools, and analytics (e.g., Google Analytics) to improve functionality and monitor usage. You can disable cookies in your browser settings if you prefer not to be tracked.

8. Accessing and Correcting Your Information

You have the right to request access to your personal information or ask for corrections if it’s inaccurate. To do so, please contact us using the details below.

9. Overseas Disclosure

We generally do not disclose personal information to overseas recipients. If we ever do, it will be in compliance with the Privacy Act 1988 and with appropriate safeguards in place.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Please check back regularly to stay informed.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at:

TBP Blocked Drains and Stormwater
Email: info@washingmachinerentals.com.au
Phone: (07) 2145 8597
Website: https://washingmachinerentals.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au